Saint John's Health Center
Medical Records

Copies of Medical Records

Phone: 310-829-8946
Fax: 310-315-6148
Location:
Third Floor
2020 Santa Monica Blvd.
Santa Monica, CA 90404
Hours: 8 a.m. to 4 p.m., Monday through Friday

 

 

Frequently Asked Questions about Obtaining Medical Records

 

How do I request copies of my medical records?

You may visit the Health Information Management Department in the Koll Building which is located at 2020 Santa Monica Blvd., Third Floor, Santa Monica, CA 90404 from 8 a.m. to 4 p.m., Monday through Friday and complete an authorization to have your records released.

 

I do not have transportation, how can I get an authorization form?
A HealthPort representative would be happy to mail or fax an authorization form to you.  You can request an authorization form by calling 310-829-8946 Monday through Friday from 8 a.m. to 4 p.m.  You can then mail or fax (310-315-6148) the authorization back to Saint John's Medical Center Health Information Management Department, 2020 Santa Monica Blvd., Third Floor, Santa Monica, CA 90404.

 

How long does it take to get copies of my medical records?
The normal processing time for fulfilling a request for medical records is 7-10 business days.

What is the cost for copies of medical records?
The cost for medical records when a patient requests the information is $0.25 per page. The cost is different if the records are requested by your insurance company or an attorney.

 

How do I pay for my medical records?
When your request for medical records is complete, you will receive an invoice from HealthPort by mail.  The invoice will include the breakdown of the fees along with the address to send the payment to. You may also pay by credit card by filling out the appropriate field on your invoice. Once payment is received, your records will be mailed to you. If you would rather pick up your records, note your request on the authorization form.